Yes – we roast our coffee fresh every week, Monday to Thursday! We always endeavour to dispatch coffee fresh within 0-5 days of roasting (depending on the coffee and our roast schedule), and account for travel-time when delivering to interstate or remote addresses. If you would like your coffee to be sent on the day of roasting, just add a note to your order and we’ll make it happen! If you are concerned about freight time, we recommend you select our Australia Post Express (air service) option at checkout.

You will receive automated notifications, including when your order has been collected from our warehouse, when it is out for delivery, and a confirmation of delivery. Included in these emails is an Australia Post tracking number.

For more information on delivery visit Shipping.

We recommend consuming our coffee before 30-days post roast (see date sticker on back of bag) to ensure optimum flavour and freshness. If you purchase pre-ground coffee, the flavour and aroma of your coffee will deteriorate faster.

We recommend storing our coffee in a cool, dry place away from direct sunlight. All bags come with a re-sealable ziplock and one-way de-gassing valve to help preserve freshness.

Both! If you do not have a grinder at home, our team will grind your coffee fresh to order. Just choose your brew method when selecting your coffee.

Yes, we do! Visit Subscriptions for more information.

We have a 30-day money back guarantee on all coffee products. To learn more about our returns policy, or to request a return or refund visit Returns.

Yes! We offer three core classes at our purpose-built White Whale Barista School, designed for current or aspiring baristas—as well as passionate home brewers. Each session is run by an experienced trainer using high-quality specialty coffee equipment.

You can view available classes and book online via our website or get in touch at trainer@whitewhalecoffee.com.au for more info or special requests.

Our bags are made using post-consumer recycled (PCR) material and are designed with the future of Australia's recycling infrastructure in mind, particularly the anticipated advancements in soft plastics recycling. For the time-being, please check your local guidelines and soft plastics recycling initiatives. You can learn more about our packaging here.

We source specialty grade coffee from distinct and renowned coffee growing regions across Central and South America, Africa, and Asia – including Ethiopia, Burundi, Brazil, Colombia, El Salvador, Papua New Guinea and Timor-Leste. We work closely with trusted green coffee importers who share our values around sustainability, community impact, fair-pricing and building long-term relationships at origin. Every coffee we source, and roast is carefully assessed and selected for its quality, flavour, traceability, and ethical production.

Yes, you can come visit our Portsmith Roastery and Espresso Bar, at Shed 2, 4-16 Tingira Street, Portsmith 4870.

We operate Mon-Fri 5:45-2:00, and Saturday 7:30-12:00.